Job Introduction
Position: IT Support Assistant
Grade: D
Reports to: Sarah Kitching (Deputy Head)
Role Overview:
An IT Support Assistant in a special school setting plays a vital role in ensuring that technology is accessible, reliable, and effectively supports both educational and administrative needs. The unique environment of a special school requires a blend of technical expertise and a sensitive, adaptable approach to working with staff and students with a wide range of abilities and needs.
Key Responsibilities:
Knowledge of Educational Technologies: Familiarity with devices (desktops, laptops and iPads), software and assistive technologies commonly used in special education, such as communication aids (Real VNC), interactive whiteboards, and adaptive input devices (Eye Gaze, Switch Buttons).
Basic Troubleshooting: Ability to diagnose and resolve hardware, software, and network issues efficiently, minimising disruption to learning.
System Maintenance: Regularly update, maintain, and secure school IT systems, including computers, tablets, printers, and classroom technology (InVentry, Jamf). Setup new staff and students with network logons and email accounts.
Software Installation and Support: Install, configure, and provide ongoing support for educational (Office 365) and administrative applications (Arbor, ScoPay). Support the school with recommendations and input into upgrades and future proofing IT systems.
Liaison with IT partner company: This could be attending relevant meetings as well as day to day liaison as necessary.
Network Support: Basic understanding of networking principles, Wi-Fi management, and connectivity troubleshooting.
Systems:
- Microsoft Office 365
- Arbor
- Jamf
- Inventry
- Cpoms
- Scopay
Essential Skills:
Communication Skills: Clear, approachable manner when explaining technical issues to non-technical users.
Discretion and Confidentiality: Respect for the privacy and dignity of students and staff, adhering to school policies on data protection.
Time Management: Ability to prioritise multiple tasks and respond promptly to urgent requests.
Initiative: Proactive in identifying potential technical issues and proposing solutions.
Record Keeping: Maintain accurate logs of support requests (To-Do list) and inventory (InVentry Asset Management).
Basic training can be provided on essential support products and procedures.
Essential Qualifications:
- Maths and English GCSE Grade C or above
- Experience in Educational Setting: Prior experience working in schools, especially special schools, is desirable but not essential.
- Safeguarding and DBS Check: An enhanced Disclosure and Barring Service (DBS) check is mandatory for working with children and vulnerable individuals.
Vetting Requirements:
This post is subject to a Criminal Records Check. As such, and as per safer recruitment guidelines, references will be requested prior to interview.
Contact Details for an Informal Discussion:
S.Kitching Deputy Head of Hollywater School- S.Kitching@hollywater.hants.sch.uk;
Hollywater School and Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
