Job Introduction
Join Hampshire’s Inclusion Support Service as a Service Administrator and become part of a dedicated, friendly, and passionate team working to improve the lives of vulnerable children and young people. You will support the School Attendance Support Team as the first point of contact for attendance queries from schools, parents and partner agencies, while managing casework and maintaining accurate records. The role requires strong data capability, including producing, analysing and interpreting statistics and reports to support effective decision-making and identify trends.
What you'll be doing;
- Act as the first point of contact for attendance enquiries, managing phone and inbox queries from schools, parents and partner agencies
- Maintain accurate records, including tracking enquiries, updating databases, and recording case notes on Capita One
- Support service delivery by arranging meetings, producing data reports, and contributing to casework and cross-team working
What we're looking for;
- A strong understanding of the importance of school attendance and its impact on outcomes for children and young people
- A highly organised and proactive individual, confident working with data and managing a varied workload
- Excellent communication skills and the ability to build positive relationships with a wide range of stakeholders in a fast-paced environment
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Why join us?
- Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
- Work with a dedicated and passionate team committed to safeguarding and supporting children.
- Receive an extensive induction period designed to set you up for success, along with a wealth of opportunities for professional development and career progression.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources’ and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
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Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.