Job Introduction
Early applications are encouraged as we may close the advert ahead of the stated closing date.
Joining Hampshire’s Schools Transport Service as a Passenger Assistant Project Officer, your vital role will support the safe and reliable transport of over 14,800 children and young people across Hampshire, including those with Special Educational Needs (SEN). You’ll play a key part in ensuring our dedicated team of over 650 Passenger Assistants are effectively recruited, trained, supported and equipped to deliver an outstanding service every day.
What you’ll do:
- Provide operational HR support to Passenger Assistant Coordinators, ensuring policies, safer working practices and HR processes are consistently followed.
- Oversee recruitment, retention and day‑to‑day management of Passenger Assistants, to meet statutory service requirements.
- Lead on disciplinary, capability and conduct cases, supporting evidence gathering and decision-making.
- Develop and deliver training programmes including induction and customer service, and ensure all materials and presentations align with Hampshire County Council standards and best practice.
- Maintain accurate HR, safeguarding and personnel records, ensuring compliance and high‑quality data management.
- Deliver excellent customer care, responding to enquiries from schools, families, Passenger Assistants and Transport Providers.
- Prepare operational reports and planning data while supporting the ongoing implementation of policy, procedures and Safer Working Practices.
What we’re looking for:
- Experienced in managing HR administration and following HR processes.
- Working knowledge of safeguarding principles and safer working practices.
- Experience in operational management within a front‑line service.
- Strong communication and interpersonal skills.
- Experienced delivering training sessions, workshops or briefings.
- Confident using IT systems and digital tools to support operational efficiency.
- High attention to detail and the ability to work independently.
Why join us:
- Make a meaningful impact, supporting a service that ensures safe, reliable transport for thousands of young people across Hampshire.
- Work in a supportive, values‑driven environment focused on improving lives.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Other roles you may have experience of may include: Passenger Assistant Operations Lead, School Transport Operations Coordinator, Passenger Assistant People & Compliance Officer, Passenger Assistant Workforce Coordinator, Passenger Assistant Programme Officer, Passenger Assistant Service Development Officer, School Transport Improvement Officer, Passenger Assistant Safeguarding & Compliance Officer, School Transport Support Officer
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
