Job Introduction
Early applications are encouraged as we may close the advert ahead of the stated closing date.
Joining our Education and Inclusion Therapies (E&I) Service as a highly organised and proactive Senior Administrative Assistant, you’ll support our busy, growing multidisciplinary therapy team that works directly with children and young people with special educational needs and disabilities (SEND).
As part of our administrative team in this rewarding role, you’ll help deliver an essential frontline service by providing high-quality, accurate and responsive administrative support, ensuring the smooth day-to-day running of the service while handling detailed and sensitive information appropriately, and with professionalism and care.
You’ll be part of a positive, supportive team culture where colleagues collaborate, share knowledge and support one another to deliver a high-quality service for children, young people and families.
What you’ll do:
- Act as a first point of contact, handling enquiries from parents, schools, colleagues and external stakeholders via phone and email.
- Manage shared inboxes and incoming correspondence, prioritising and ensuring relevant information is accurately shared with therapists and the wider team.
- Process referrals, checking documentation and ensuring records are accurate and up to date.
- Upload, scan and distribute reports and documentation to a high standard of accuracy and presentation.
- Maintain and update records across systems (Office 365, SharePoint, Capita) in line with governance requirements.
- Coordinate meetings, diaries and documentation, ensuring timely organisation and communication.
- Provide flexible, high-quality administrative support to the Business Manager and wider team, including handling confidential sensitive and safeguarding-related information.
What we’re looking for:
- A good standard of education, including GCSEs (or equivalent) in English and Maths at grade A–C / 9-4 and above, or relevant experience.
- Strong written communication skills, with excellent attention to detail, grammar and presentation.
- Good IT skills, including Microsoft 365 applications (Word, Excel, Outlook).
- Strong organisational skills, with the ability to prioritise and meet deadlines in a fast-paced environment.
- Ability to work independently using initiative while adhering to procedures and guidelines.
- High levels of accuracy, attention to detail and commitment to confidentiality.
- A team-focused approach, with the ability to support colleagues and collaborative working.
Why join us:
- Make a difference – Play a key part in supporting services that help children and young people access the support they need.
- Supportive team environment – Work alongside experienced administrators, therapists and business support colleagues in a collaborative culture.
- Work-life balance – Benefit from flexible and hybrid working arrangements where service needs allow.
- Be part of a positive and supportive team where knowledge is shared, achievements are recognised, and everyone works together to deliver high-quality outcomes for children, young people and families.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- A competitive benefits package that includes generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme. Find more information here.
To learn more about this role, please review our Candidate Pack available on our website. Please click on the Apply button for details.
Applicants can expect to hear from us within two weeks of the advertised closing date.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Apply for Role:
For more information about the role or to apply, please click the ‘Apply’ button
Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
