IT Customer Service Assistant

Job Introduction

Ignite your passion for IT

Become a key part of our team at Wildern School

IT Customer Service Assistant 

30 hours per week, 9.30am to 4.00pm Monday to Friday, term time only (39 weeks). Grade B – Step 1 Actual Annual Salary £16,708.68 (FTE £24,027).

Do you thrive on solving problems and helping others with technology? Are you looking for a rewarding role within a supportive and innovative school environment? Join the team at Wildern School, a large secondary school in Hedge End, and become our next IT Customer Service Assistant!

In this vital role, you'll be the first point of contact for our staff and students, providing essential first-line IT support and managing our equipment booking system. You'll gain hands-on experience in a dynamic environment that utilizes both Windows and Mac operating systems, supports personal devices, and maintains its own comprehensive IT infrastructure.

What you'll be doing:

• Providing friendly and efficient first-line IT support to staff and students.
• Operating and managing the school's IT equipment booking system.
• Responding to queries and resolving basic IT issues, such as password resets.
• Accurately logging support requests using our ticket system and escalating complex issues to the IT Technicians.
• Contributing to a smooth and effective IT experience for the entire school community.
• Updating school social media accounts/posts.

Why choose Wildern School?

• Invest in Your Future: Enrolment in one of the UK’s largest public sector pension schemes.
• Smart Commuting: Tax-efficient Cycle-to-Work scheme.
• Tech Savvy Savings: Tax-efficient IT Leasing scheme.
• A Welcoming Team: Friendly and sociable colleagues.
• Fantastic Facilities: Staff membership rates at our modern on-site Leisure Centre.
• Convenient Location: Good transport links and free on-site car parking.

Ready to Make a Difference?

If you're a motivated and enthusiastic individual with basic IT knowledge, excellent communication skills, and a passion for helping others, we want to hear from you! Join us at Wildern School and play a key role in empowering learning through technology.

Apply Now: https://mynewterm.com/jobs/136654/EDV-2025-WS-66198 

If you currently work in a school, please include a reference from your current Headteacher. We encourage early applications as we may interview candidates before the closing date: Midday, Monday 9th June 2025.

Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date if we receive applications that meet the criteria. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

RAISE Education Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.